QUESTIONS ABOUT OUR AUSTIN HOTEL
As an independent boutique hotel company, Valencia Hotel Group prides ourselves on our one-on-one relationships with our guests. When you "Book With Us," our in-house Reservations Staff and website provide the most comprehensive descriptions of our on-site services and amenities, special offers, promotions and packages, upcoming events, nearby destinations, local activities, and points of interest. "Book With Us" to make your experience in our destinations a memorable one.
You make a choice when you "Book With Us" instead of a third party website like Expedia or Booking.com, etc. Learn More
Complimentary breakfast is not included with the stay.
To Modify or Cancel a reservation, click here.
We strive to ensure that all persons have access to the goods, services, privileges, advantages, and accommodations offered by our hotel and its website. We also endeavor for all of our guests and patrons to have the ability to make informed decisions regarding their visits by providing sufficient information regarding the accessibility of our property. We offer a range of accessible accommodations and accessible amenities distributed throughout our hotel.
Please direct your questions about Lone Star Court's accessible facilities and services to info@valenciagroup.com or call 855.596.3398 to ensure your requests are handled properly.
Please complete our donation request form, click here.
Yes, guests may ship packages to the hotel. Package fees will apply.
Package Processing Fees
There will be no charge for the first package the hotel receives for a guest that is:
- Within one week of the guest’s scheduled arrival
- Less than 50 lbs.
- Less than 5 cubic feet
A package processing fee will be charged for all additional packages of $5 each.
All packages, including the first, will be charged an additional $5 per week they remain in storage.
Additional fees may be assessed on an individual basis for exceptionally large or heavy packages, pallets, and/or skids.
