Frequently Asked Questions
Before you book a stay at our hotel in Austin, Texas, why not look through our list of frequently asked questions? We’ve curated a convenient list of all the questions we receive daily, so you only have one place to look. And if you don’t find your answers below, contact us and someone from Lone Star Court will be with you shortly.
QUESTIONS ABOUT OUR AUSTIN HOTEL
Yes, as a part of Valencia Hotel Group, Lone Star Court participates in the Valued Hotel Guest (VHG) Loyalty Rewards program.
Complimentary breakfast is not included with the stay. However, we offer our on-site restaurant, The Water Trough, open for breakfast, and dinner.
Lone Star Court offers room service for breakfast, lunch, and dinner. Click here to view our dining options.
Breakfast is offered:
Monday - Friday: 6:30 am - 10:00 am.
Saturday and Sunday: 6:30 am - 11:00 am
Lunch is offered:
Monday - Friday: 11:00 am - 2:00 pm
Saturday and Sunday: 11:30 am - 2:00 pm
Dinner is offered:
Sunday - Thursday: 5:00 pm - 9:00 pm
Friday and Saturday: 5:00 pm - 10:00 pm
The address for Lone Star Court is 10901 Domain Drive, Austin, Texas 78758. This pet-friendly Austin hotel is located on the quiet side of the Domain, near Uptown and Rock Rose. You can call the hotel directly for directions at 512-814-2625
To enhance air quality and contribute to the health and well-being of our Guests and Associates, Lone Star Court offers a smoke-free environment. Smoking is only permitted in the open air designated areas, outside of the hotel. A cleaning fee will be assessed for any guestroom where smoking is found to have occurred.
Overnight guests receive complimentary Wi-Fi throughout the hotel’s public area and guest rooms.
Check-in time at Lone Star Court is 3:00pm.
Guaranteed requests for early check-in is offered as an add-on when confirming your reservations for a nominal fee. Early check-in requests not guaranteed are handled by the front desk on check-in day and is based on availability.
Check out time at Lone Star Court is 12:00pm. Guaranteed requests for late check-out is offered as an add-on when confirming your reservations for a nominal fee. Late check-out requests not guaranteed are handled by the front desk on check-out day and is based on availability.
Lone Star Court does have an outdoor swimming pool. Pool access is restricted and limited to registered hotel guests only.
You must be 21 years or older to check into the Lone Star court. Valid identification and a valid credit card in the guest name are required at check-in.
Reservation confirmations are sent automatically within two hours of the reservation being completed to the email that was provided when confirming your reservation.
Your reservation will be held until midnight with the credit card provided at the time of confirming your reservation. If you find your arrival time will be after the 12:00am hour, please call the hotel directly so that we may update your reservation. Your credit card provided will be charged for one night’s room & tax.
Guest rooms are assigned to the Front Desk at check-in. The Lone Star Court has a limited number of connecting, and adjoining rooms and your request must be made in advance and are subject to availability. To request a connecting or adjoining room, contact the front desk at the hotel directly prior to arrival day. The hotel will do its best to accommodate these requests but cannot guarantee them.
Cancellation is required 48 hours prior to the arrival date unless otherwise noted on special event dates. If you confirm a non-refundable reservation, this policy will not apply.
One night's room and tax will be charged if a guest does not cancel within the 48 hour period. If you book a non-refundable reservation, this policy will not apply.
Lone Star Court does not offer an airport shuttle. If you are not renting a car, a taxi cab is the best option. The approximate cost is $50-$65 each way to/from the hotel. A taxi cab may be obtained at the airport terminals upon arrival to the city. If a cab is needed upon the departure of the hotel, our Guest Services department will be happy to assist you with booking one.
The hotel is approximately 27 miles from the Austin-Bergstrom International Airport. It is roughly y a 35-minute drive to/from the hotel.
Yes, Lone Star Court offers two pay by guests electric vehicle charging stations.
Parking at the Lone Star Court is complimentary self-parking.
Requests for early check in are handled by the front desk on check in day. If availability permits, the request will be honored. Early check guarantee can be purchased at the time of booking. Check in time is 4:00pm and Check out time is 12:00pm.
Yes, there is a state cost recovery fee of $4.75 per room, per night.
We strive to ensure that all persons have access to the goods, services, privileges, advantages, and accommodations offered by our hotel and its website. We also endeavor for all of our guests and patrons to have the ability to make informed decisions regarding their visits by providing sufficient information regarding the accessibility of our property. We offer a range of accessible accommodations and accessible amenities distributed throughout our hotel.
911 may be reached directly from the guest room phone.
Service animals are welcome. We follow the ADA's definition of a Service Animal: an animal specifically trained to perform a task for a disabled person. Disabilities include physical, sensory, psychiatric, intellectual, or other mental disabilities.
Please note: Emotional Support animals, comfort animals, and therapy dogs are not considered service animals under Title II and Title III of the ADA, and are subject to pet fees and waivers at check-in.
Double occupancy is limited to two adults. Additional adults will result in added fees.
Please complete our donation request form, click here.
Yes, guests may ship packages to the hotel. Package fees will apply.
Package Processing Fees
There will be no charge for the first package the hotel receives for a guest that is:
- Within one week of the guest’s scheduled arrival
- Less than 50 lbs.
- Less than 5 cubic feet
A package processing fee will be charged for all additional packages of $5 each.
All packages, including the first, will be charged an additional $5 per week they remain in storage.
Additional fees may be assessed on an individual basis for exceptionally large or heavy packages, pallets, and/or skids.
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