Policies & FAQs
Good to know
before you arrive
A few things are good to know before you arrive. Here you’ll find answers to the basics like check-in times, room details, rates, policies, and special offers. And if it’s not covered, reach out. We’re here to help.
Arrival & your stay
What time can I check into Lone Star Court?
Check-in time at Lone Star Court is 3:00 PM.
What is the check-out time at Lone Star Court?
Check-out time at Lone Star Court is 12:00 PM. A guaranteed late check-out is offered as an add-on when confirming your reservation for a nominal fee; other late check-out requests are handled by the front desk on the day and are based on availability.
Can I check in early?
A guaranteed early check-in is offered as an add-on when confirming your reservation for a nominal fee. Early check-in requests that are not guaranteed are handled by the front desk on the day of arrival and are honored when availability permits.
How old do I have to be to check in?
You must be 21 years or older to check into Lone Star Court. Valid identification and a valid credit card in the guest name are required at check-in.
How late will Lone Star Court hold my room on arrival day?
Your reservation is held until midnight with the credit card provided at the time of booking. If you will arrive after midnight, please call the hotel directly so we can update your reservation. The card provided is charged for one night’s room and tax.
How do I pay for my room?
Lone Star Court operates as a cashless hotel: all transactions throughout the property are conducted via credit card, debit card, or contactless payment. At check-in, the hotel authorizes your entire stay’s room and tax plus $75 per day for incidentals.
What type of security is at Lone Star Court?
The front desk is staffed around the clock, and 911 may be reached directly from every guest room phone.
Does Lone Star Court offer irons and ironing boards?
Lone Star Court provides a garment steamer in each room. Irons and ironing boards are available upon request. Please contact the front desk.
Can I ship something to the hotel?
Yes. Your first package, arriving within one week of your stay, under 50 lbs and under 5 cubic feet, is free. Additional packages are $5 each, and every package incurs a $5 per week storage fee. Exceptionally large or heavy items, pallets and skids are assessed individually.
Reservations & cancellation
How do I book a room at Lone Star Court?
Make reservations on our website or call 855.596.3398 to check availability and confirm your reservation.
How do I know my room is confirmed?
Reservation confirmations are sent automatically within two hours of the reservation being completed to the email you provided.
How do I check availability and rates?
Use the Book button at the top of any page, or call toll-free 855.596.3398.
How do I cancel or modify my reservation?
Use the online modification and cancellation link in your confirmation email, or contact the reservation department.
When do I need to cancel to avoid a penalty?
Cancellation is required 48 hours prior to the arrival date unless otherwise noted on special event dates. One night’s room and tax is charged if a reservation isn’t cancelled within that window. Non-refundable reservations are excluded from this policy.
Can I book multiple rooms?
Bookings or reservations of ten guest rooms or more are considered a Group booking and must go through our Group Sales Department.
What is the policy for re-selling rooms over special events?
Reserved rooms may not be resold to a third party.
Can I request connecting, adjoining, or nearby rooms?
Guest rooms are assigned by the front desk at check-in. Lone Star Court has a limited number of connecting and adjoining rooms; requests must be made in advance by contacting the front desk directly and are subject to availability. The hotel does its best to accommodate these requests but cannot guarantee them.
What does double occupancy mean?
Double occupancy is limited to two adults. Additional adults will result in added fees.
Rooms & amenities
Does Lone Star Court offer free Wi-Fi?
Overnight guests receive complimentary Wi-Fi throughout the hotel’s public areas and guest rooms.
Does Lone Star Court have a swimming pool?
Yes, an outdoor 50-foot swimming pool with games, a courtyard snack bar and lounge seating. Pool access is limited to registered hotel guests.
Does Lone Star Court have a Loyalty Rewards program?
Yes, as part of Valencia Collection, Lone Star Court participates in the Valued Hotel Guest (VHG) Loyalty Rewards program, with member-only discounts, room upgrades, priority wait-lists, and flexible cancellation.
How do I find Lone Star Court’s special offers and promotions?
Visit our Offers & Rewards page, join our mailing list for periodic promotions, and follow us on Instagram at @lonestarcourt.
Does Lone Star Court offer electric vehicle charging?
Yes, two pay-by-guest electric vehicle charging stations are available on site.
What facilities are available for guests with disabilities?
We offer a range of accessible accommodations and amenities distributed throughout the hotel. Please direct questions about Lone Star Court’s accessible facilities and services to info@valenciagroup.com or 855.596.3398.
Dining
Is breakfast included with my stay?
Complimentary breakfast is not included with your stay, but The Water Trough, our on-site restaurant and bar, serves breakfast, lunch, and dinner.
Does Lone Star Court offer room service?
Yes, in-room dining is offered for breakfast, lunch, and dinner.
Breakfast Mon–Fri 6:30–10:00 AM, Sat–Sun 6:30–11:00 AM · Lunch Mon–Fri 11:00 AM–2:00 PM, Sat–Sun 11:30 AM–2:00 PM · Dinner Sun–Thu 5:00–9:00 PM, Fri–Sat 5:00–10:00 PM.
Pets & house policies
Does Lone Star Court allow pets?
Yes, pets are allowed in designated pet-friendly rooms and designated public areas. A non-refundable pet fee and pet waiver are required at check-in. Service animals as defined by the ADA are always welcome.
What is the pet policy?
The pet fee is $150 per pet, non-refundable. Two pets maximum, with a weight limit of 70 pounds per pet. Pets are only allowed in pet-designated areas. Service animals are exempt from fees.
Does Lone Star Court allow smoking?
Lone Star Court is a smoke-free hotel. Smoking is only permitted in the open-air designated areas outside the hotel. A cleaning fee applies for smoking in guest rooms.
Getting here & parking
Where is Lone Star Court?
10901 Domain Drive, Austin, Texas 78758, on the quiet side of The Domain in North Austin, near Uptown and Rock Rose.
Where do I park?
Self-parking is available for a fee and is based on availability: $18 daily and $25 overnight, plus tax. All vehicles must register.
Valet parking is $24 daily and $35 overnight, plus tax. Event parking rates may apply.
Are there any additional fees?
Yes, a state cost recovery fee of $4.75 per room, per night, and a destination fee of $18 per room, per night. The destination fee covers high-speed Wi-Fi, 24-hour gym access, and concierge service from the Lone Star Court front desk.
How far from the airport is Lone Star Court?
The hotel is approximately 27 miles from Austin-Bergstrom International Airport, roughly a 35-minute drive.
Does Lone Star Court have an airport shuttle?
Lone Star Court does not offer an airport shuttle. If you’re not renting a car, a taxi is the best option at roughly $50–65 each way, or arrange a rideshare through the app. Our Guest Services team is happy to help book one for your departure.
Everything else
Can I host events or meetings at Lone Star Court?
Yes, more than 5,400 square feet of flexible indoor and outdoor space suits meetings, weddings, and social gatherings, with audiovisual equipment and catering available. Contact the sales department at 512.814.2625.
Where can I find hotel information and special services?
Browse this site’s Rooms & Suites and Wellness pages, or call 512.814.2625.
How do I apply for a job at Lone Star Court?
Visit our Careers page to find current openings.
How do I request a donation to my organization?
Complete the donation request form on our website.





